Digitising the consultancy-based training model for Samsic HR Italia

Samsic HR Italia is part of the Samsic Group, a French multinational in business services with over €4 billion in revenue and a presence in 27 countries.

The Academy division designs tailor-made corporate training programmes, with a consultancy-led, customised approach. To scale this model, Samsic needed a platform that would integrate internal operational management with client-facing training programmes.

Samsic needed to digitise the management of the entire training cycle. But rather than simply replacing its existing ERP, it took the opportunity to rethink its whole digital ecosystem: a single integrated platform managing both internal operations and client-facing training programmes. Training materials handled manually had to become digital processes, ensuring structured visibility of progress.

It needed a tool that would do three things: replace the existing management system with a more advanced, integrated platform (with cost estimates, dashboards, CRM); allow participants to work on their action plans and personal challenges in a structured way; and offer a simple experience for occasional users, employees of client companies who log in infrequently and need to complete their exercises without friction.

The market offered separate solutions, but Samsic wanted everything on a single platform, adaptable to its own processes.

Thanks to blendX’s modularity, it was possible to configure an innovative solution covering both requirements.

For the management side, a platform handling cost estimates, dashboards, reporting and CRM.

For the training side, a portal where participants work on their action plans following the framework used by Samsic, with KPIs updated in real time.

• 60 action plans created across 11 training projects
• The platform has become a knowledge-sharing tool, used to apply lean methods and foster continuous improvement
• User feedback: "Really well made and appreciated by clients"