Terms of Service

1. Acceptance of the terms

By accessing or using the blendX platform (the "Service") you declare that you have read, understood and fully accepted these Terms of Service (the "Terms"), the Privacy Policy and the Cookie Policy.

If you do not accept the Terms, you are not authorized to use the Service.

2. Description of the service

blendX is a SaaS platform for corporate innovation management, provided by blendX S.r.l. ("blendX", "we"). The Service includes AI scouting, matchmaking, program management, portfolio tracking and related features, which can be activated by module according to the configuration agreed with the customer.

Technical details, features and configuration limits are published at blendx.io/pricing.

3. User account

To use the Service you must create an account providing truthful, complete and up-to-date information. You are responsible for:

• keeping your login credentials confidential;
• all activity carried out through your account;
• promptly notifying [email protected] of any unauthorized use.

Access is restricted to adults. For business accounts, the person creating the account declares that they have the authority required to bind the organization.

4. Permitted use

You agree to use the Service in compliance with the law and these Terms. In particular, you are NOT permitted to:

• use the Service for unlawful or fraudulent activities or in violation of the rights of others;
• upload defamatory, offensive, obscene, racist or discriminatory content;
• upload content that infringes third-party intellectual property rights;
• perform reverse engineering, decompilation or attempts to access the source code;
• use unauthorized bots, scrapers or automated tools;
• overload, interfere with or compromise the integrity of the Service;
• resell, sub-license or transfer access without our written consent.

5. Your content

The content you upload to the platform (needs, scouting, documents, comments, business data) remains your property. You grant blendX a non-exclusive license, limited to the term of the contract, to host, process and display it for the purpose of providing you with the Service.

You represent that you hold the necessary rights to all uploaded content and you indemnify us against any third-party claims relating to such content.

Upon account closure you may export your content for 30 days. After that period we will proceed with its deletion.

6. Subscriptions and payments

• Prices are listed at blendx.io/pricing and may be stated in EUR excluding VAT.
• Subscriptions run on a monthly or annual basis, at your choice.
• Payment is made in advance through the supported methods (credit card, bank transfer).
• The subscription automatically renews upon expiry for a period of equal length, unless cancelled.
• Cancellation takes effect at the end of the period already paid — no pro-rata refunds.

7. Free trial period

We may offer a free trial period. At the end of the trial, your account will be automatically converted to a paid plan only if you have provided a valid payment method. You may cancel at any time before the end of the trial with no charges.

8. Intellectual property

The Service, the software, the "blendX" trademark, the logo, the content published on the site and every other element are the exclusive property of blendX S.r.l. or its licensors. Nothing in these Terms constitutes a transfer of intellectual property rights.

You are granted a non-exclusive, non-transferable, revocable license limited to use of the Service in accordance with the Terms.

9. Confidentiality

Both parties undertake to keep confidential the confidential information exchanged in performance of the contract, for its entire term and for the 3 years following its termination.

This obligation does not cover information that is in the public domain, already known to the receiving party, lawfully obtained from third parties, or requested by competent authorities.

10. SLA and availability

blendX undertakes to guarantee an uptime of 99.5% on a monthly basis for contracts that include a dedicated SLA, excluding:

• scheduled maintenance communicated at least 48 hours in advance;
• force majeure events;
• malfunctions attributable to third-party services (cloud providers, CDN);
• issues attributable to your hardware or connection.

In the event of failure to meet the SLA, we grant proportional credits as detailed in the service plan. Details: Trust Center.

11. Limitation of liability

To the maximum extent permitted by applicable law, blendX's aggregate liability towards you on any grounds is limited to the amount actually paid by you in the 12 months preceding the event giving rise to the liability.

In no event shall blendX be liable for indirect or consequential damages, loss of profit, loss of data or business interruption, even if informed of the possibility of such damages.

12. Withdrawal and termination

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period.

blendX may suspend or terminate the contract with immediate effect in the event of:

• serious violation of the Terms;
• non-payment more than 30 days past the due date;
• fraudulent or unlawful use of the Service.

13. Changes to the Terms

blendX may amend these Terms at any time. Significant changes will be communicated by email with at least 30 days' notice. Continued use of the Service after the changes take effect constitutes acceptance. If you disagree, you may withdraw within 30 days of the notice with the right to a pro-rata refund of the remaining period.

14. Governing law and jurisdiction

These Terms are governed by Italian law. Any dispute shall fall under the exclusive jurisdiction of the Court of Rome (Foro di Roma), without prejudice to any mandatory consumer forum.

Pursuant to Articles 1341 and 1342 of the Italian Civil Code (c.c.), you expressly approve the clauses concerning: Art. 4 (Permitted use), Art. 10 (SLA), Art. 11 (Limitation of liability), Art. 12 (Withdrawal and termination), Art. 14 (Jurisdiction).

15. Contact

For any questions about these Terms:

• General email: [email protected]
• Address: blendX S.r.l., Via della Balduina 96, 00136 Roma (RM)
• PEC: [email protected]