Terms and Conditions

1. Definitions

• "Company" / "Controller": BLENDX S.R.L., with registered office at Via della Balduina 96, 00136 Rome (RM), Italy, VAT 15299231009.
• "Site": the website, landing page, web or mobile application, restricted area, or any other digital service provided by the Company.
• "User": any natural or legal person who accesses the Site, uses the Services, creates an account, or requests information.
• "Services": the set of features, products and activities offered by the Company through the Site (information, lead collection, professional service delivery, sale of products, access to a SaaS platform, etc.).
• "Content": texts, graphics, logos, trademarks, images, videos, software, code and any other material present on the Site or made available through the Services.
• "Account": the personal area created by the User to access restricted features, where the Platform provides for it.

2. Subject matter and acceptance

These Terms and Conditions govern access to and use of the Site and the Services. Access to the Site implies full acceptance of these Terms.

Specific commercial relationships (consulting, service provision, software development, sale of products) may be governed by separate contracts (commercial proposals, orders, MSA/SOW, terms of sale), which prevail over these Terms in respect of anything regulated differently therein.

The Company reserves the right to amend these Terms at any time. Amendments become effective from the date they are published on this page.

3. Use of the Site

The User undertakes to:

• use the Site and Services in compliance with the law and these Terms
• not use the Site for unlawful, fraudulent or unauthorized purposes
• not attempt to access unauthorized systems, data or restricted areas
• not interfere with the proper functioning of the Site (e.g. DDoS attacks, massive scraping, reverse engineering, malware injection)
• not upload or transmit illegal, offensive, defamatory content or content that violates third-party rights
• respect the intellectual property rights of the Company and third parties

4. Registration and Account (where applicable)

Where the Site or Services provide for the creation of an Account, the User undertakes to:

• provide truthful, accurate, complete and up-to-date information
• keep access credentials confidential (username, password, tokens)
• immediately notify the Company of any unauthorized use of the Account
• not transfer or assign the Account to third parties without authorization
• not share credentials with third parties

The User is responsible for all activities carried out through their Account. The Company reserves the right to suspend or delete Accounts that violate these Terms, even without notice, in case of serious or repeated breaches.

5. Paid products and services (where applicable)

Where the Site offers the purchase of paid products or services (e-commerce, SaaS subscriptions, digital products):

• Prices are clearly indicated at the time of purchase, VAT included unless otherwise stated.
• Payment is made through integrated providers (e.g. Stripe, PayPal), in a PCI-DSS compliant environment.
• Consumer protection rules under the Italian Consumer Code (Legislative Decree 206/2005) apply, including the right of withdrawal within 14 days for distance purchases, where applicable.
• For B2B purchases (to a VAT number), the right of withdrawal may be excluded or limited under specific agreement.
• Any specific terms of sale and refund policies for the product/service are available on the relevant purchase page and prevail over these Terms limited to what is regulated therein.

6. Delivery of professional Services (where applicable)

Consulting, development, integration or other professional Services are delivered by the Company on the basis of:

• specific commercial proposals
• service supply contracts (Service Agreements)
• master service agreements (MSA) and statements of work (SOW)

These documents govern in detail: scope of work, financial conditions, delivery times, service levels (SLA), confidentiality, ownership of deliverables, and responsibilities of the parties.

The Company operates in compliance with the professional confidentiality standards applicable to its sector.

7. Informational nature of the Content

The information on the Site is purely illustrative and does not constitute a contractual offer, specific professional advice, or any binding opinion. The Company disclaims any liability for decisions made by the User on the basis of the information on the Site alone, in the absence of a specific contractual relationship.

8. Intellectual property

All Content on the Site — including texts, graphics, logos, images, videos, software, source code and the Company's trademarks — is owned by the Company or its licensors and is protected by Italian, European Union and international intellectual property laws (Industrial Property Code Legislative Decree 30/2005, Copyright Law 633/1941).

Any reproduction, distribution, modification, publication, communication to the public or commercial use of the Content is prohibited without the prior written consent of the Company, save for the exceptions provided by law.

Ownership of deliverables, works or other outputs produced in the context of specific commercial engagements is governed by the contracts signed with individual Clients.

9. Modification and discontinuation of Services

The Company reserves the right to modify, suspend or discontinue any Service or part of the Site, even without notice, for technical, security, commercial or project-discontinuation reasons.

For active paid Services, any substantial changes or discontinuations will be communicated with reasonable notice, without prejudice to the protections set out in specific contracts.

10. Limitation of liability

The Site and Services are provided "as is" and "as available". The Company does not guarantee that the Site or Services will always be available, uninterrupted, error-free, free of viruses or other harmful elements.

To the extent permitted by law, the Company shall not be liable for:

• direct, indirect, incidental, consequential or punitive damages arising from the use or inability to use the Site or Services
• loss of data, profits, business opportunities or goodwill
• acts or omissions of third parties (providers, suppliers, users)
• force majeure events

These limitations do not apply in the case of wilful misconduct or gross negligence by the Company, nor where the law mandatorily provides for non-excludable forms of liability (in particular for the protection of the consumer User).

11. Protection of personal data

The processing of Users' personal data is governed by our Privacy Policy and by our Cookie Policy, which form an integral part of these Terms.

12. Links to third-party sites

The Site may contain links to third-party websites. The Company does not control and is not responsible for the content, privacy policies or practices of such sites. Access to third-party sites is at the User's own responsibility, subject to the terms and conditions of such sites.

13. Force majeure

The Company is not liable for any total or partial failure to fulfil obligations under these Terms caused by force majeure events, meaning unforeseeable and unavoidable events beyond the Company’s reasonable control (e.g. natural disasters, conflicts, acts of public authority, interruption of essential services, systemic cyberattacks).

14. Assignment

The User may not assign rights and obligations under these Terms to third parties without the Company's prior written consent. The Company may assign its rights and obligations to group companies or to third parties as part of extraordinary transactions (mergers, acquisitions, transfers of business), in compliance with applicable law.

15. Severability

If one or more clauses of these Terms are declared invalid or ineffective by a competent authority, the remaining clauses shall remain fully valid and effective. The parties undertake to replace the invalid clause with another of equivalent economic and functional scope, in compliance with the law.

16. Governing law and jurisdiction

These Terms are governed by Italian law. Any dispute arising from the interpretation or performance of these Terms shall be subject to the exclusive jurisdiction of the Court of Rome, save for any mandatory legal provision protecting consumers (art. 66-bis of the Italian Consumer Code: forum of residence or domicile of the consumer).

For Clients based outside the European Union or for other specific cases, the parties may agree on the jurisdiction of another forum or on the use of alternative dispute resolution systems in specific contracts.

17. Contact

BLENDX S.R.L.
Via della Balduina 96, 00136 Rome (RM), Italy
VAT 15299231009
REA: RM-1581087
Share capital: EUR 186,566.91 fully paid-in
PEC: [email protected]
Email: [email protected]